Tuesday, October 28, 2008

Tell Me is telling me something

How many prompts does it take to get to a sales person at Verizon?
The nice sounding voice sounds like the voice of Tell Me, the same automated system
that is behind the free toll free directory.

She isn't much help when the menu requires 6 prompts to get a human.
I give up and try "agent" and end up in the tech support queue.
At last, they transfer me to the right department.

The website doesn't have the details I need...  Have to talk to a person, who is
hidden behind the great wall of automation.

The actual people are nice, when you get to talk to them.

Comcast has more humans.  Maybe I shouldn't switch after all...